Terms & Conditions

Quotation Process:

1. • Prices given via WhatsApp, email, or over the phone are quoted prices and may be subject to change upon receipt and inspection of goods.
   • We require clear photos and honest descriptions of items you wish to sell.
   • Our right to amend quotes is determined by the accuracy of your description and photos.

Item Condition:

1. • We reserve the right to adjust pricing as photos and verbal descriptions do not always accurately depict the quality and condition of an item.
   • If a price is amended after inspection, you will be notified and have the option to collect the item from Second Chance at your expense.
   • All appliances are tested before payment is processed.
   • We do not purchase broken appliances, furniture, children’s clothing, stained goods, or items in poor condition.
   • We do not buy melamine items.

Collection and Delivery:

1. • The cost of collecting items is incorporated into the price offered.
   • Location is NB, as collection is included.
   • Due to fuel costs and time constraints, we cannot collect for quotes under R1000. You are welcome to deliver these items to our premises.
   • We offer site appraisals only for substantial lots of items. For individual pieces, we request that customers send photos via WhatsApp.

Small Items:

1. • Small items such as kitchen contents, decorative items, curtains, and linen are valued in bulk on receipt.
   • Please do not overwhelm us with photos of small items – these will be assessed upon delivery.

Payment Process:

1. • Payment is made after completion of collection. This delay ensures we comply with second-hand goods trading regulations.
   • All payments are done by EFT within 24 hours after collection.
   • Cash payments can be made with prior arrangement.
   • VAT is incorporated into the price offered as we are VAT registered.

Legal Requirements:

1. • In compliance with the Second-Hand Goods Act, you (the seller) must provide identification, physical address, and a contact number.
   • We require a copy of your ID and proof of address for our records.

Communication:

1. • Please be patient when waiting for a response. We may respond after business hours.
   • We aim to respond to all WhatsApp inquiries by the end of the day.

Thank you for choosing to sell with Second Chance. We appreciate your understanding of these terms and conditions.